What are AI agents for customer service?
AI agents for customer service are automated systems that handle customer service tasks, freeing up human agents to focus on more complex tasks.
AI agents can interact with customers via different channels, resolve common issues, answer FAQs, and escalate complex cases to human agents.
By using natural language processing and machine learning, customer service AI agents can understand human language, personalize interactions, and improve service quality.
If you want to learn more about AI agents for customer service, you can ask QuillBot’s AI Chat.